Heileman and Co, Custom Engagement Rings in Cincinnati , OH

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82.50% Score | Heileman and Co, Cincinnati, OH

Heileman & Company, located at 11362 Montgomery Rd, Cincinnati, OH 45249, is a renowned jeweler specializing in custom engagement ring creation and exceptional jewelry services. With a legacy dating back to 1899, the store prides itself on crafting elegant and personalized pieces while providing in-house repairs and antique restorations. Customers frequently commend the high-quality craftsmanship and the attentive service received from their staff, particularly praising Rachel and Bernadette for their expertise and friendliness.

Operating in Hamilton County, Heileman & Company caters to a wide range of jewelry needs including custom designs, resizing, and unique engagement rings made from the finest materials. The store’s commitment to quality and customer satisfaction is emphasized through numerous positive reviews, highlighting the personal touch and professional guidance provided throughout the purchasing process.

Based on 32 reviews analyzed, the sentiment can be summarized as follows:

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Opening Hours:
- Monday to Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff:
- Rachel
- Bernadette

Best Review: A customer noted that Heileman & Company provided exceptional service during the process of designing their engagement ring, commending the staff for their dedication and attention to detail.

Worst Review: Another reviewer expressed dissatisfaction with the customer service, stating that they felt overlooked when inquiring about lower-priced jewelry options, indicating a shift in staff attitude once the price point was revealed.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 82.50%
Total Customer Feedback Reviewed: 32

Store Phone Number: 5134896500

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82.50%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.