Stafford Jewelers, Cincinnati, OH

Stafford Jewelers, located at 7875 Montgomery Rd Ste 56, Cincinnati, OH 45236, is a well-established jewelry store known for its dedication to quality and personalized service, particularly in engagement ring creation. The store has been a luxury destination for fine jewelry, Swiss watches, and wholesale diamonds in Cincinnati and Northern Kentucky, with the Stafford family boasting over 35 years in the industry. Customers have noted the excellent selection of engagement rings and the ability to customize designs to meet individual preferences.

The staff is frequently highlighted for their professionalism and knowledgeable assistance, particularly when guiding customers through the engagement ring process. However, some reviews have noted instances of miscommunication regarding repairs and concerns with customer service during peak times or after a purchase has been made.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Positive reviews reflect a consistent appreciation for the welcoming atmosphere and attentive service provided by staff members, especially when it comes to helping with custom designs and repairs. Conversely, negative feedback has mentioned experiences with unclear communication and dissatisfaction regarding post-purchase service.

Best Review: Denae commended the attentive service of the staff, specifically a team member named Michelle, who maintained thorough communication during and after the creation of her engagement and wedding bands.

Worst Review: Chao expressed disappointment over the store's handling of a watch issue, citing unprofessional interaction with management and dissatisfaction with how their concerns were addressed.

Operating Hours:
- Monday: 10:30 AM - 8:00 PM
- Tuesday: 10:30 AM - 8:00 PM
- Wednesday: 10:30 AM - 8:00 PM
- Thursday: 10:30 AM - 8:00 PM
- Friday: 10:30 AM - 8:00 PM
- Saturday: 10:30 AM - 6:00 PM
- Sunday: 12:00 PM - 5:00 PM

Staff Members Mentioned: Michelle, Joe, Alec, Dustin, and John.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.