Kay Jewelers Eastgate Mall, Cincinnati, OH
Kay Jewelers, located at 700 Eastgate South Dr., Ste. 420, Cincinnati, OH 45245 in Clermont County, is a noteworthy destination for those looking to create their perfect engagement ring. Known for a broad selection of jewelry and a dedicated approach to customer service, this store operates under the management of Amber Stone, with a team that is frequently praised for their knowledge and attentiveness.
Kay Jewelers offers a variety of services tailored to engagement ring creation. These services include custom and special orders, jewelry maintenance and repairs, and diamond upgrades, ensuring that customers can find or craft the ring of their dreams. The staff is credited with providing superior service, with many reviews highlighting their willingness to help and guide through the selection process.
However, customer feedback is decidedly mixed. While some reviews celebrate the supportive and knowledgeable staff who are eager to assist, others express frustration with poor experiences related to service delays and product quality.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
**Best Review:** Kelly praised the excellent care given to her rings and commended the customer service she received from the staff.
**Worst Review:** James expressed dissatisfaction regarding the inconsistent operating hours and ongoing issues with a ring he had purchased, stating frustrations with repeated repairs.
| Day | Operating Hours |
|-----------|----------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
Staff members mentioned include Amber Stone.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
