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Robin James Jewelers, located at 6593 Glenway Ave, Cincinnati, OH 45211, offers exceptional services in creating engagement rings and fine jewelry. Family-owned and operated by Jim and Robin Schwartz, this jewelry store has been a cornerstone of the community for over 25 years. Customers praise the welcoming atmosphere and the knowledgeable staff, who are dedicated to helping clients find the perfect engagement ring tailored to their specifications. The store boasts an extensive collection of diamond and colored stone jewelry, watches, and giftware, ensuring a robust selection that satisfies diverse tastes.
Positive reviews highlight the attentive and friendly service provided by the staff, with many customers noting the personalized approach taken during the ring creation process. Customers frequently commend the helpful nature of the team, emphasizing that they never felt pressured during their purchasing journey.
Negative sentiments are noted concerning an online ordering experience where communication issues regarding inventory led to dissatisfaction. One reviewer expressed frustration over an undelivered order and a lack of timely updates from the store.
Overall sentiment from online customer reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review: Tyler appreciated the exceptional service and competitive prices, expressing complete satisfaction with his purchase.
Worst Review: Megan experienced significant frustration due to poor communication regarding her online order, leading her to feel misled.
| **Operating Hours** |
|----------------------|
| Monday: Closed |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM |
| Thursday: 10:00 AM - 6:00 PM |
| Friday: 10:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 3:00 PM |
| Sunday: Closed |
**Staff Members:**
- Jim Schwartz
- Robin Schwartz
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 90%
Total Customer Feedback Reviewed: 127
Store Phone Number: 5135989655
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