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Zales Jewelers, located at 9651 Colerain Ave Ste 30, Cincinnati, OH 45251, offers a variety of jewelry services with a specialty in engagement ring creation. Customers have reported mixed experiences with the staff; while some noted friendly and helpful service, particularly with engagement ring selection, others expressed dissatisfaction regarding customer service issues. The jeweler operates within Hamilton County and has garnered both positive and negative reviews, emphasizing the importance of customer interaction in the overall experience.
Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 25%
- Negative: 25%
Highlights of customer feedback show a divide in satisfaction levels, with some praising the knowledgeable staff who assist in creating custom engagement rings, while others have reported delays and poor service.
Best Review: A customer named Carolyn highlighted the supportive and helpful nature of the staff at this Zales location, contrasting it with other locations that provided unsatisfactory experiences.
Worst Review: A reviewer named Sharon mentioned significant issues with customer service, specifically about a delayed jewelry repair experience.
*At this time, no customer reviews have been found. We will continue to monitor the web for any feedback related to this store.
Operating Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff: No specific staff names were mentioned in the reviews.
Positivity Score: 62.5%
Total Customer Feedback Reviewed: 9
Store Phone Number: (513) 385-5411
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