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Kay Jewelers, located at 7474 Beechmont Ave, Unit B, Anderson Towne Center, Cincinnati, OH 45255, operates as a leading jewelry store specializing in a wide array of engagement rings and related services. The phone number for inquiries is (513) 231-1104. Known for their commitment to customer service, the store has received a variety of feedback, showcasing both commendations and criticisms from clients.
The staff is frequently praised for their knowledge and professionalism, creating a friendly atmosphere for customers exploring options for their perfect engagement ring. Many reviews highlight the team’s ability to assist in custom orders and provide valuable insights on diamond selections.
However, some reviews mention experiences of poor customer service, particularly with specific staff members, indicating areas for improvement. Customers have expressed differing opinions regarding wait times and the responsiveness of the service, with some feeling rushed or inadequately supported during their visits.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Opening Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
Staff Members:
- Ronni Tanks (Store Manager)
- Micaela (Staff Member mentioned in reviews)
Best Review:
A customer remarked on the exceptional help provided by the staff in finding the ideal wedding band. They highlighted the knowledgeable and kind assistance from Ron’nisha.
Worst Review:
Another reviewer expressed disappointment with their experience, stating that a staff member appeared frustrated and dismissive during their inquiries about pricing, leading to a feeling of being undervalued as a customer.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 48
Store Phone Number: (513) 231-1104
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