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West Bros Jewelers, located at 4547 Montgomery Rd, Cincinnati, OH 45212, operates within Hamilton County. Known for their custom jewelry design, they also provide watch and jewelry repair services along with diamond, silver, and gold buying. The business has garnered attention for its engagement ring creation services, focusing on customer satisfaction and quality craftsmanship.
Reviews collected from various platforms indicate a polarizing experience among customers. Among the 11 reviews analyzed, sentiments varied significantly.
Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 18%
- Negative: 36%
Positive reviews frequently highlight the superb service, fair pricing, and personalized customer care provided by the staff, with several customers praising their willingness to work with clients on custom requests. However, negative feedback reported issues such as inconsistent customer service, difficulty in reaching the store via phone, and instances where customers found the store closed despite listed hours.
Operating hours for West Bros Jewelers are:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: Closed
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
Best Review:
A customer named Dominic expressed that the service was superb, highlighting fair prices and attentive customer care, making it a favored choice for jewelry needs.
Worst Review:
Necole pointed out that the store was reported as closed and faced challenges with customer service interactions, suggesting that reaching them over the phone was poor.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 54%
Total Customer Feedback Reviewed: 11
Store Phone Number: 5136315346
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