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Montgomery Jewelers, located at 9400 Montgomery Rd Ste B, Cincinnati, OH 45242, operates as a full-service jewelry store catering to a variety of customer needs, with a notable specialization in engagement ring creation and custom design services. The store has garnered a strong reputation in Hamilton County for its exceptional craftsmanship and customer service, led by the knowledgeable owner, Dave Shafer.
With a total of 83 reviews analyzed, the sentiment surrounding Montgomery Jewelers is overwhelmingly positive, with customers frequently praising the friendly and family-like atmosphere of the store. Many positive reviews highlight the quality and timely service provided, particularly in crafting engagement rings that meet customer specifications perfectly. The store earns a positive sentiment score of 85%, with 10% neutral feedback and 5% reflecting negative experiences.
However, some reviews raised concerns regarding the knowledge of staff about luxury watch repairs, indicating a potential area for improvement.
**Opening Hours:**
| Day | Hours |
|-----------|-----------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:30 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
**Staff Members:**
- Dave Shafer
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review:
Mary noted that Montgomery Jewelers provided reasonable and honest service, expressing satisfaction with the engagement rings she received, which were crafted perfectly and promptly.
Worst Review:
Victoria pointed out that an employee was unable to assist her adequately with a high-end watch, expressing disappointment over the lack of product knowledge and service provided during her visit.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 83
Store Phone Number: 5137936081
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