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Kay Jewelers, located at 7875 Montgomery Road, Cincinnati, OH 45236, is a well-established jewelry store renowned for its engagement ring creation and exceptional customer service. The store operates in Hamilton County and is open with varying hours throughout the week:
**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
Kay Jewelers is primarily known for its extensive selection of engagement and wedding rings, custom orders, and other jewelry services including maintenance and repairs. The team possesses a strong commitment to helping customers find the perfect piece.
Customer sentiment is mixed based on the reviews analyzed.
Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 20%
- Negative: 25%
Many customers praise the staff, including individuals such as Jeanne and Malakah, for their knowledgeable and friendly service. Positive reviews highlight the helpfulness and expertise of the team, particularly in guiding customers through the engagement ring selection process.
However, there are notable negative experiences, particularly concerning customer service and order fulfillment delays. Some reviewers express frustration over management's response to issues and product quality.
Best Review: A customer named Al complimented the store for providing great deals and exceptional service by the staff, emphasizing their helpfulness throughout the shopping process.
Worst Review: Victoria expressed disappointment with multiple mistakes in her order and a lack of accountability from the staff, leading to frustration over her experience at the store.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 65%
Total Customer Feedback Reviewed: 244
Store Phone Number: (703) 277-2835
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