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American Gem and Jewelry, located at 861 6th Ave, Suite 605, San Diego, CA, offers exceptional services specializing in engagement ring creation and comprehensive jewelry appraisals. Under the ownership of Shannon Prade, a Graduate Gemologist, the store prides itself on providing personalized customer experiences, including mobile appraisal services that bring the evaluation process right to the client's home. The team is known for its integrity, professionalism, and extensive knowledge in gemstones, ensuring customers receive sound advice on both appraisals and custom jewelry design.
From the 17 reviews analyzed, the overall sentiment from online customer reviews is overwhelmingly positive, with a bright reception for the quality of service and expertise.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%
Customer feedback highlights a strong appreciation for the personalized service and deep knowledge displayed by Shannon, reinforcing trust among clients. However, minor critiques regarding appointment availability have been noted.
Best Review:
Kim highlighted Shannon's expertise and kindness, emphasizing how he handled her inquiries about valuing a family necklace with great care and consideration.
Worst Review:
While no significant negative experiences were mentioned, a customer expressed a concern regarding appointment scheduling, indicating a desire for improved availability.
**Operating Hours**:
| Day | Hours |
|-----------|------------------|
| Monday | 9:00 AM - 6:00 PM |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Staff:
- Shannon Prade
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 17
Store Phone Number: 7148334092
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