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Gems Jewelry, located at 2934 University Ave, San Diego, CA 92104, is a highly regarded jeweler in San Diego County specializing in engagement ring creation and comprehensive jewelry services. The shop has garnered significant positive feedback from customers, boasting an impressive rating of 4.8 based on 175 reviews.
The owners, a friendly couple known for their genuine customer service, provide a welcoming environment for clients seeking bespoke engagement rings and various jewelry repairs. Customers have praised the quality of work and affordability, mentioning how the jewelers offer recommendations tailored to their specific needs, ensuring a unique and satisfying experience.
Positive reviews highlight the prompt and exceptional service provided, particularly in ring resizing and watch repairs, often completed within hours at reasonable prices. Clients appreciate the attention to detail and the welcoming nature of the staff.
Conversely, some negative feedback points to instances of upselling during service discussions and perceived inconsistencies in pricing. A few customers expressed frustrations over minor service delays or issues with customer service after the initial visit.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review: A customer expressed immense satisfaction with the ring resizing service, noting the highly professional and friendly nature of the owners, who ensure quality work.
Worst Review: A customer voiced their disappointment about feeling upsold during their visit, noting a lack of responsiveness to concerns raised after service completion.
**Operating Hours:**
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 91%
Total Customer Feedback Reviewed: 231
Store Phone Number: 6192957675
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