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Kay Jewelers, located at 1640 Camino Del Rio North, Ste. 158, San Diego, CA 92108, offers a wide range of jewelry services, with a particular focus on engagement ring creation. Customers have access to a variety of services, including custom jewelry design, jewelry maintenance and repair, and a diamond upgrade program. The store is known for its engagement rings crafted from high-quality materials, and the knowledgeable staff are committed to providing a pleasant shopping experience.
Operating hours for Kay Jewelers are as follows:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
With over 245 customer reviews, the overall sentiment from online customer reviews is mixed. Positive responses account for approximately 45%, neutral sentiment is around 20%, and negative feedback makes up roughly 35% of the reviews.
Positive reviews highlight the friendly and patient service provided by the staff, particularly in helping customers to choose the perfect engagement ring. Customers appreciate the knowledgeable assistance and the variety of options available for customization.
However, negative reviews mention issues such as unprofessional behavior from certain staff members and inconsistent communication regarding orders and repairs. Some customers have expressed disappointment with the handling of their jewelry and the warranty services.
Best Review:
A customer praised the exceptional customer service at Kay Jewelers, mentioning the staff's helpfulness in assisting with a complex engagement ring purchase. They emphasized the pleasant experience while selecting and customizing a ring.
Worst Review:
Another customer expressed frustration with the service, detailing a negative experience regarding a ring repair. They were disappointed by the staff's lack of attention to detail and perceived them as dismissive when concerns were raised about the jewelry's quality.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 55%
Total Customer Feedback Reviewed: 245
Store Phone Number: (619) 296-2219
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