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William & Sons Fine Jewelers, located at 3485 Del Mar Heights Rd A-1, San Diego, CA 92130, is known for its exceptional service in custom engagement ring creation and fine jewelry. The jeweler specializes in crafting unique engagement rings tailored to individual preferences, ensuring personalized experiences with every client.
With a solid rating of 4.8 from 204 reviews, the overall sentiment from online customer reviews is as follows:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Customers have praised the attentive and courteous service provided by Sebastian and his team, emphasizing their patience and thoroughness during the ring creation process. The shop is noted for its ability to create beautiful custom rings, often exceeding client expectations regarding design and quality. Some negative reviews have expressed dissatisfaction with customer service experiences related to repairs and policy enforcement.
Opening hours are:
- Monday: 11:00 AM - 5:00 PM
- Tuesday: 11:00 AM - 5:00 PM
- Wednesday: 11:00 AM - 5:00 PM
- Thursday: 11:00 AM - 5:00 PM
- Friday: 11:00 AM - 5:00 PM
- Saturday: 11:00 AM - 3:00 PM
- Sunday: 11:00 AM - 3:00 PM
Staff members mentioned include Sebastian, who is highlighted as the owner and a key figure in providing quality service and crafting custom jewelry.
Best Review: A customer appreciated Sebastian's professionalism and knowledge, noting how he helped them select a beautiful engagement ring that matched their budget and specifications, resulting in a highly satisfactory purchase experience.
Worst Review: One customer reported issues with the repair service, mentioning a negative experience when trying to rectify problems with their ring, stating dissatisfaction with how the situation was handled.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 302
Store Phone Number: 858-230-7042
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