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Ben Bridge Jeweler, located at 7007 Friars Rd #543, San Diego, CA 92108, is a fifth-generation family-run jewelry store specializing in engagement ring creation and various fine jewelry services. With a vast selection of high-quality diamonds and gemstones, the jeweler prides itself on creating personalized and meaningful engagement rings. Customers have highlighted the attentive service provided by staff members who are knowledgeable about the intricacies of ring design and diamond grading.
The operating hours of Ben Bridge Jeweler are as follows:
- Monday to Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
With a total of 154 reviews, the store has garnered a reputation for delivering excellent customer service, with many customers speaking highly of their experiences.
Overall Sentiment from Online Customer Reviews:
The overall sentiment towards Ben Bridge Jeweler is predominantly positive, with approximately 85% of reviews expressing satisfaction. About 10% of sentiments are neutral, while 5% are negative.
Positive reviews frequently mention the exceptional customer service, friendly staff, and the store's willingness to accommodate specific requests for engagement rings. Many customers appreciate the knowledgeable approach in selecting the perfect diamond and designing a unique ring that suits their needs.
Negative reviews indicate some customers experienced issues with service speed or communication, specifically around repairs and updates on special orders, leading to frustration.
Best Review:
A customer named Joe expressed great satisfaction with the personalized service he received, highlighting how staff members helped him choose the perfect diamond and design a custom engagement ring that exceeded his expectations.
Worst Review:
A review by Valerie detailed a poor experience involving miscommunication regarding a custom order, along with dissatisfaction with the perceived quality of customer care during her visit.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Staff members mentioned: Zee, Sylvia, Merilyn, and Carlos.
Positivity Score: 90%
Total Customer Feedback Reviewed: 154
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