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JB Jewelers, located at 4223 Genesee Ave Ste 112, San Diego, CA 92117, is a well-regarded jewelry store in San Diego County, specializing in custom jewelry design and engagement ring creation. The store has garnered a strong reputation for its exceptional customer service, provided by owners Javier and Cecilia, who are committed to ensuring a personal and collaborative experience for customers looking to craft the perfect engagement ring.
With a focus on quality, JB Jewelers offers a diverse selection of engagement rings and related services, including resizing, custom designing, and repairs. Customers appreciate the friendly atmosphere and detailed attention offered by the staff, as evidenced by the store’s overall positive feedback.
In total, 66 reviews were analyzed for this overview.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Positive reviews highlight the outstanding service and quality of the products, with mentions of the team’s attentiveness and willingness to accommodate requests. Negative feedback, while rare, points to concerns about specific experiences that some customers found less than satisfactory.
Best Review:
Caryl praised the team for their meticulousness and outstanding service, expressing gratitude for their efforts in ensuring everything was perfect for her custom piece.
Worst Review:
MaryAnn shared a negative experience regarding a delayed jewelry repair, feeling misled about the quality of the service and expressing dissatisfaction with the resolution.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: 10:30 AM - 5:00 PM
- Tuesday: 10:30 AM - 6:00 PM
- Wednesday: 10:30 AM - 6:00 PM
- Thursday: 10:30 AM - 6:00 PM
- Friday: 10:30 AM - 6:00 PM
- Saturday: 10:30 AM - 4:00 PM
- Sunday: Closed
**Staff Members:**
- Javier
- Cecilia
Positivity Score: 90%
Total Customer Feedback Reviewed: 66
Store Phone Number: 8585417649
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