Zales Jewelers - Horton Plaza San Diego CA
Zales Jewelers, located at 366 Horton Plaza, San Diego, CA 92101, offers a range of jewelry services with a strong focus on engagement ring creation. The jeweler is noted for its extensive selection of rings and personalized service. However, customer experiences highlight a mix of satisfaction and disappointment.
Positive feedback often centers on the knowledgeable staff, particularly the manager, who has been described as accommodating and attentive during the ring resizing process. On the other hand, several reviews express frustrations with poor customer service and issues related to repairs, such as damaged items upon return and lack of communication about order statuses.
Overall Sentiment from Online Customer Reviews:
Positive: 25%
Neutral: 15%
Negative: 60%
Operating Hours:
- Monday to Friday: 10 AM - 9 PM
- Saturday: 10 AM - 7 PM
- Sunday: 11 AM - 6 PM
Staff members mentioned include the store manager, although no specific names were provided.
Best Review: A customer appreciated the exceptional service they received from the staff, particularly highlighting the accommodating nature of the manager during the resizing of their ring.
Worst Review: A customer expressed frustration over a damaged engagement ring after taking it in for a simple repair, criticizing the unhelpful response from the staff when they sought assistance.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 32.5%
Total Customer Feedback Reviewed: 12
