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Royal Maui Jewelers, located at 7007 Friars Rd UNIT 372, San Diego, CA, 92108, is a family-owned jewelry store operating in San Diego County. Known for its commitment to quality, this jeweler offers a range of services, including engagement ring creation, fine jewelry, and luxury watches. The staff is generally noted for their knowledge and friendliness, with reviews highlighting the exceptional customer service provided during the engagement ring selection process.
Operating hours are as follows:
- Monday to Saturday: 11:30 AM - 6:00 PM
- Sunday: Closed
With a total of 41 reviews, customer feedback is varied.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Positive reviews commend the attentive service and expertise of the staff, particularly in assisting customers with engagement ring purchases. Much appreciation is given to staff members like Irma and Svetlana for their helpfulness and personalized attention. However, some negative feedback indicates concerns over service quality and high pricing, with instances of customers feeling pressure or dissatisfaction during transactions.
Best Review:
A customer praised the knowledgeable staff at Royal Maui, particularly highlighting Irma's accommodations during the search for a gift, resulting in a beautiful bracelet purchase that matched the customer’s budget and taste.
Worst Review:
Another customer was disappointed when their ring was returned with a damaged diamond after repairs. They expressed frustration over the lack of communication from management regarding the issue and felt that the jeweler attempted to replace the damaged stone with a lesser quality alternative.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Operating Hours:
| Day | Hours |
|-----------|------------------------|
| Monday | 11:30 AM - 6:00 PM |
| Tuesday | 11:30 AM - 6:00 PM |
| Wednesday | 11:30 AM - 6:00 PM |
| Thursday | 11:30 AM - 6:00 PM |
| Friday | 11:30 AM - 6:00 PM |
| Saturday | 11:30 AM - 6:00 PM |
| Sunday | Closed |
Staff Members:
- Irma
- Svetlana
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 41
Store Phone Number: 6192948160
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