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Charles Koll Jewellers, located at 11015 Sorrento Valley Rd, San Diego, CA 92121, is recognized as a premier custom jeweler in San Diego County. Known for their exceptional engagement ring creation services, the store offers a unique in-house design and manufacturing process, ensuring that every ring is crafted to the client's specifications. With a passionate team including Richard and Malcolm Koll, customers can expect an attentive and personalized experience.
Customers have noted the store's commitment to craftsmanship and quality, with many praising how the staff takes the time to guide clients through the design process, accommodating individual tastes without any pressure to purchase. The ambiance is described as welcoming, complete with drinks offered during consultations.
However, there have been occasional reports of less satisfactory experiences, including instances of perceived condescension from staff and issues relating to pricing transparency. Overall, the sentiment from customer reviews indicates that while the store's strengths lie in its personalized service and exquisite designs, there are some concerns regarding customer interactions.
Overall Sentiment from Online Customer Reviews:
Positive Sentiments: 87%
Neutral Sentiments: 5%
Negative Sentiments: 8%
Best Review: A customer recognized the stunning craftsmanship of their custom engagement ring, highlighting the exceptional service provided by Malcolm and the team while noting how their unique vision was brought to life beautifully.
Worst Review: A different customer expressed disappointment with the service they received, feeling condescended to when trying to get assistance with their engagement ring, leading to a feeling of embarrassment and discouragement.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: Closed
- Monday: Closed
**Staff Members Mentioned:**
- Richard Koll
- Malcolm Koll
Positivity Score: 89.5%
Total Customer Feedback Reviewed: 283
Store Phone Number: 6192985655
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