HomeStore LocatorCASan DiegoKay Jewelers Fashion Valley Mall
75% Score | Kay Jewelers Fashion Valley Mall in San Diego CA

Kay Jewelers, located at 7007 Friars Rd., Ste. 534, San Diego, CA 92108-1148, is a prominent jewelry store well-known for its engagement ring creation and superior customer service. The store operates in San Diego County and offers various services, including custom and special orders, jewelry maintenance and repair, and diamond upgrades.

Positive reviews highlight exceptional customer service and knowledgeable staff, particularly regarding the engagement ring selection process. Customers appreciate the assistance received from staff members like Robert and Lucie, who have been noted for their friendliness and ability to provide detailed information about jewelry options.

Conversely, negative sentiments arise from instances of poor customer service experiences, including miscommunication regarding orders and unfulfilled promises. Some reviews reflect dissatisfaction with the handling of repairs and the overall process, indicating that certain staff members may not prioritize customer interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 66%
Neutral: 18%
Negative: 16%

Best Review: A customer named Jennifer lauded the extensive support provided by staff members during the engagement ring buying process, specifically mentioning the patience and professionalism of the team.

Worst Review: Another customer, Stanley, expressed dissatisfaction with the poor handling of a resizing request and indicated frustration due to a lack of accountability from staff during the service process.

**Operating Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 75%
Total Customer Feedback Reviewed: 217

Store Phone Number: (619) 574-6685

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Fashion Valley Mall
Kay Jewelers Fashion Valley Mall
75%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
Google
Map data ©2024 Google
Map data ©2024 Google
Kay Jewelers Fashion Valley Mall
Design Your Ring with Jeweler AI
info icon

The smart, stress-free path to creating an engagement ring that’s uniquely yours

START NOW
Ad