Kay Jewelers Fashion Valley Mall in San Diego CA
Kay Jewelers, located at 7007 Friars Rd., Ste. 534, San Diego, CA 92108-1148, is a prominent jewelry store well-known for its engagement ring creation and superior customer service. The store operates in San Diego County and offers various services, including custom and special orders, jewelry maintenance and repair, and diamond upgrades.
Positive reviews highlight exceptional customer service and knowledgeable staff, particularly regarding the engagement ring selection process. Customers appreciate the assistance received from staff members like Robert and Lucie, who have been noted for their friendliness and ability to provide detailed information about jewelry options.
Conversely, negative sentiments arise from instances of poor customer service experiences, including miscommunication regarding orders and unfulfilled promises. Some reviews reflect dissatisfaction with the handling of repairs and the overall process, indicating that certain staff members may not prioritize customer interactions.
Overall Sentiment from Online Customer Reviews:
Positive: 66%
Neutral: 18%
Negative: 16%
Best Review: A customer named Jennifer lauded the extensive support provided by staff members during the engagement ring buying process, specifically mentioning the patience and professionalism of the team.
Worst Review: Another customer, Stanley, expressed dissatisfaction with the poor handling of a resizing request and indicated frustration due to a lack of accountability from staff during the service process.
**Operating Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
