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Quality Diamonds of San Diego is a reputable jewelry store located at 861 6th Ave, Suite 165, San Diego, CA 92101, in San Diego County. The store specializes in creating bespoke engagement rings and offers a wide selection of high-quality jewelry and luxury timepieces. Customers have reported that the staff is knowledgeable and friendly, with specific mentions of team members like Caitlin and Ally, who provide personalized service and guidance throughout the ring selection and creation process.
The operating hours are as follows:
| Day | Hours |
|-----------|---------------|
| Monday | 9:30 AM - 4 PM|
| Tuesday | 9:30 AM - 4 PM|
| Wednesday | 9:30 AM - 4 PM|
| Thursday | 9:30 AM - 4 PM|
| Friday | 9:30 AM - 4 PM|
| Saturday | Closed |
| Sunday | Closed |
Overall, the feedback from 59 reviews reflects a generally positive sentiment. Overall Sentiment from Online Customer Reviews: There is a positive sentiment score of approximately 68%, neutral at 15%, and negative at 17%.
Positive reviews highlight the excellent customer service provided by the staff, particularly noting the attentive and supportive attitude when crafting custom engagement rings. Many customers appreciate the quality and authenticity of the jewelry, as well as the clarity and straightforwardness in the entire purchasing process.
Negative reviews, while less frequent, express dissatisfaction with issues related to miscommunication on pricing and occasional claims of poor service. Some customers have reported unresolved issues with jewelry purchases, which has impacted their overall perception of the store.
Best Review: Michael praised the store for its exceptional service and described a pleasant experience in purchasing a beautiful used Rolex. He highlighted the friendly atmosphere and efficient service that made the entire process enjoyable.
Worst Review: Luis expressed frustration regarding a damaged watch he received, claiming the store refused to address the repair despite showing proof of the damage.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75.5%
Total Customer Feedback Reviewed: 59
Store Phone Number: 6192321273
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