H&B Jewelry & Loan is a highly regarded jeweler located at 526 SW 3rd Ave, Portland, OR 97204, in Multnomah County. Known as Oregon's oldest state-licensed pawn shop, H&B specializes in jewelry sales and loans, particularly focusing on the creation of custom engagement rings. Their knowledgeable staff, including owner Phil and associate Marc, take great pride in assisting customers through the engagement ring design process, ensuring a personalized and satisfying experience.

The store operates Monday through Friday from 10:00 AM to 6:00 PM and is closed on Saturdays and Sundays. Customers appreciate the variety of loose diamonds available, and many commend the attentive service they receive when designing rings.

Overall, feedback indicates a mix of positive and negative sentiments regarding the service quality. Many reviewers appreciate the expertise and genuine assistance provided by the staff, while some report issues with valuations and experiences regarding pawn transactions.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Best Review:
A customer named Megan praised the exceptional service provided by Marc when creating a custom engagement ring, noting his patience and thoroughness in educating her about diamonds and designing the ring.

Worst Review:
A customer, Derek, expressed dissatisfaction with H&B's management after they mistakenly identified a genuine Rolex as a fake, resulting in a frustrating experience.

Staff Members Mentioned:
- Phil (Owner/CEO)
- Marc (Associate)

Opening Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.