Pacific Gemological Laboratory, located at 534 SW 3rd Ave Ste 206, Portland, OR 97204, operates in Multnomah County. This esteemed jewelry appraisal firm has established itself as a trusted name in engagement ring creation and appraisal services since its founding in 1988. The laboratory is accredited by the American Gem Society and features skilled professionals offering expert evaluations and detailed reports for jewels, specializing particularly in engagement rings.

Customers appreciate the wealth of knowledge and professionalism demonstrated by the team, including owner Mona Miller and appraisers like Mark Smith and Brad Pear. They are known for their thoroughness, insightful evaluations, and exceptional customer service. Clients consistently highlight the welcoming atmosphere, the time taken to educate on the details of their unique creations, and the attention given to individual needs, making the process both informative and enjoyable.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------------|
| Monday | 8:30 AM - 4:30 PM |
| Tuesday | 8:30 AM - 4:30 PM |
| Wednesday | 8:30 AM - 4:30 PM |
| Thursday | 8:30 AM - 4:30 PM |
| Friday | 8:30 AM - 4:30 PM |
| Saturday | Closed |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
Positive sentiment dominates the feedback with approximately 88% expressing satisfaction with their experiences, while 8% remain neutral, and 4% convey dissatisfaction.

Best Review:
Jessica noted that the knowledgeable staff at Pacific Gem Lab provided a thorough appraisal of her engagement ring. She appreciated learning detailed information about her gem, mentioning that the service was quick and efficient.

Worst Review:
Kate shared an unfortunate experience where miscommunication led to her diamond earrings being damaged during a potential buyer's process. She expressed frustration over not being informed and ended up unhappy with how her jewelry was handled.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned: Mona Miller, Mark Smith, Brad Pear.