Kay Jewelers, located at 12000 SE 82nd Ave, Ste 2084, Portland, OR 97086, is a prominent jewelry store specializing in engagement ring creation and exceptional customer service. With a focus on personalized experiences, the knowledgeable staff assists clients in selecting the perfect engagement ring from a diverse range of styles and options. Customers can enjoy various services, including custom and special order options, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals. The store operates in Clackamas County, providing a welcoming atmosphere for those seeking fine jewelry for special occasions.

The staff is often praised for their friendly and attentive service, committing to creating memorable experiences for their customers. Notable staff members, including Maria and Mercedes, frequently receive positive mentions for their helpfulness and expertise during the selection process.

Overall Sentiment from Online Customer Reviews:
The sentiment from online customer reviews is mixed, with approximately 45% positive feedback, 20% neutral comments, and 35% negative experiences described by customers. Many reviews highlight the quality of the jewelry and the caring approach of staff, while some express dissatisfaction with service issues and repair experiences.

Best Review:
James noted the warm welcome he received from the staff during a visit to the Clackamas Town Center location. He appreciated their friendly demeanor and great care of his pieces during a routine check, reflecting the positive atmosphere at the store.

Worst Review:
Wendi expressed her disappointment with the service she received after a repair, stating that her ring was returned in a poor condition, which tarnished her overall experience with Kay Jewelers.

Opening Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Maria, Mercedes.