Gary Swank Jewelers is a family-owned jewelry store located at 1309 SW Broadway, Portland, OR 97201, operating in Multnomah County. Known for its specialization in custom engagement ring creation, the shop has a reputation for high-quality craftsmanship and unique designs. The business is led by Gary Swank and his daughter Chelsea, who actively engage with customers to ensure they find or create the perfect piece.

The store has received a mix of reviews from customers, with a total of 33 reviews analyzed. Reviews highlight the craftsmanship and creativity of the jewelry, particularly for engagement rings, which customers describe as beautiful and unique. Positive feedback notes the family-like atmosphere, where the staff are seen as friendly, helpful, and accommodating during the design process.

However, some reviews mention issues with customer service, including delayed responses and dissatisfaction regarding ring sizing and modifications. This showcases a contrasting experience for some customers, revealing areas for improvement.

Operating hours are as follows:

| Day | Hours |
|-----------|-----------------|
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | 11:00 AM - 5:00 PM |
| Thursday | 11:00 AM - 5:00 PM |
| Friday | 11:00 AM - 5:00 PM |
| Saturday | 11:00 AM - 5:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
85% Positive, 15% Neutral, 0% Negative

Best Review: A customer praised the personalized service and beautiful design of their engagement ring, expressing appreciation for the friendly atmosphere and the patience shown by the staff, particularly Chelsea.

Worst Review: One reviewer expressed frustration with the customer service regarding delays and poor communication, feeling that their concerns about ring sizing were not adequately addressed, leading to a negative experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.