Malka Diamonds & Jewelry, located at 308 NW 11th Ave #200, Portland, Oregon, offers exceptional services in engagement ring creation and fine jewelry. With a strong focus on craftsmanship and customer service, the team, including owner David Malka and staff members Ronnie, Chloe, and Tessa, guide customers through the process of designing custom rings, providing personalized consultations to ensure a unique piece that reflects the client's vision. They also offer jewelry redesign, restoration, and appraisal services, making it a comprehensive destination for all jewelry needs.
Reviews reveal a predominantly positive sentiment toward Malka Diamonds, indicating satisfaction with their expertise and service quality. Customers appreciate the attentive, no-pressure environment, and the skilled craftsmanship that surpasses their expectations. However, negative experiences have been noted, particularly related to service inconsistency and some misunderstandings during the appointment process.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review: A customer highlighted the remarkable customer service and craftsmanship, expressing that their custom engagement ring exceeded their expectations, with the owners taking considerable time to ensure the details were perfect.
Worst Review: A customer expressed disappointment regarding perceived rude service during their visit, feeling judged and unsupported while seeking guidance for their ring selection.
Operating Hours:
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Monday and Sunday: Closed
Staff Members:
- David Malka
- Ronnie Malka
- Chloe
- Tessa
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 401