Packouz Jewelers, located at 590 SW 10th Avenue, Portland, OR 97205, is celebrated for its exceptional engagement ring creation services. With a long-standing reputation, this family-owned jewelry store has brought elegance and sophistication to its customers for nearly 100 years. It specializes in luxury watches and custom jewelry, providing personalized consultations for creating unique engagement rings tailored to individual tastes and preferences.

The knowledgeable staff, including Rick and Kari, are frequently mentioned for their friendly and accommodating service, ensuring that clients feel valued and well-informed throughout the selection process. The atmosphere is welcoming, and customers appreciate the lack of pressure during their visits, which fosters a positive shopping experience.

However, some reviews indicate mixed experiences, particularly related to service consistency. While many reviews highlight the staff's helpfulness and expertise, there are instances where customers felt underappreciated or received less attention, impacting overall satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A customer named Matt praised Packouz for its accommodating service and the staff's dedication to ensuring a pleasant purchasing experience, specifically mentioning the comprehensive assistance provided by Kari during his Rolex acquisition.

Worst Review:
Customer Jon expressed frustration over not receiving timely updates and feeling slighted when staff tried to upsell him on alternative watches, impacting his perception of the store’s service quality.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Hours of Operation:**
Monday to Saturday: 10:00 AM - 6:00 PM
Sunday: Closed

**Staff Members:**
Rick
Kari