Kay Jewelers, located at 9312 SW Washington Square Rd, Portland, OR 97223, operates within Washington County and specializes in providing a vast selection of engagement rings and fine jewelry. Customers frequently mention the knowledgeable and friendly staff, including notable team members such as Sean, Amanda, and Coriel, who assist in creating unique pieces tailored to individual desires. The store offers a variety of services, including custom design, jewelry repair, and maintenance, ensuring a comprehensive engagement ring buying experience.

The atmosphere is generally inviting, with a focus on customer satisfaction. However, some reviews indicate concerns about service delays and inconsistent experiences related to product quality and customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 15%
Negative: 23%

Highlighting the feedback from over 36 reviews, the following sentiments were observed:

Best Review: A customer praised Sean and the team for their exceptional service in finding the perfect engagement ring, noting that the staff provided informative guidance without any pressure to purchase.

Worst Review: A reviewer expressed disappointment over poor communication regarding an ordered ring, claiming significant delays and inadequate follow-up from the store staff.

**Operating Hours:**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members: Sean, Amanda, Coriel

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.