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Zales Jewelers, located at 12000 SE 82nd Ave Ste. H2, Portland, OR 97266, is a jewelry store that specializes in engagement ring creation and a variety of fine jewelry services. With a phone number of (503) 652-1532, this establishment operates in Clackamas County and offers an array of services including personalized engagement ring design, custom jewelry, ring resizing, cleaning and inspection, and warranty exchanges.
Customer feedback indicates a mixed atmosphere at the store. While some patrons appreciate the knowledgeable staff and the range of engagement ring options, others have reported disappointing experiences related to customer service, long wait times, and issues with product quality and responsiveness.
Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%
Highlight Reviews:
Best Review: Sarah commended the assistant manager for making her warranty exchange process easy and enjoyable, noting her patience and knowledge during the interaction without feeling pressured.
Worst Review: Beverly expressed frustration due to a lack of acknowledgment from staff during her visit, feeling ignored for an extended period despite having multiple employees present.
Opening Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
Staff members mentioned include Reina, the store manager, and Taylor, the assistant manager.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 100
Store Phone Number: (503) 652-1532
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