Bailen Jewelers, located at 2315 Brownsboro Rd, Louisville, KY 40206, is a highly regarded jewelry store known for its exceptional engagement ring creation and repair services. The store prides itself on offering new and unique custom designs, handmade jewelry, and watch repair services. With a focus on customer satisfaction, the knowledgeable staff is dedicated to helping clients find the perfect piece that fits both their style and budget.

The store's phone number is (502) 893-8930, and its operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
After reviewing 8 customer reviews, the sentiment can be described as predominantly positive, with an estimated 75% positive feedback, 15% neutral, and 10% negative. The customers frequently commend the craftsmanship and communication skills of the staff, reflecting a welcoming atmosphere.

Best Review:
C. Jones highlighted the impressive customer service, noting that the owner returned a damaged rope chain and recommended a refund instead of attempting a repair. This demonstrates a commitment to honesty and integrity.

Worst Review:
Rose S. expressed dissatisfaction with the customer service, feeling that she was treated unfairly and suggesting that she would never return to the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.