Zales Jewelers, located at 4801 Outer Loop, Ste. D600, Louisville, KY 40219-3201, operates in Jefferson County and can be reached at (502) 966-5455. This jeweler offers a variety of services focusing on jewelry needs, particularly engagement ring creation, custom jewelry options, jewelry repair, cleaning and inspection services, and in-store ordering. With a range of diamond and precious jewelry, Zales provides options for those looking to celebrate life's special moments.

Customer reviews suggest that the overall sentiment is mixed. Positive feedback highlights the helpfulness of the staff, known for their excellent service and product selection, with many customers recommending the store for engagement rings and wedding bands. However, some negative reviews point out issues with customer service, long wait times, and difficulty in reaching staff by phone.

Overall sentiment from online customer reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review: Customers have praised the staff’s friendliness and efficiency, especially noting that Zales in Jefferson Mall is a great destination for engagement rings.

Worst Review: Some customers have expressed frustration with the store's service, reporting issues with order fulfillment and staff responsiveness.

**Operating Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff: April, Sarah, and Bridget

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*