Val's Gems & Repair, located at 6125 Bardstown Rd #3, Louisville, KY 40291, is a renowned destination in Jefferson County for engagement ring creation and jewelry services. With an impressive overall rating—4.9 based on 61 reviews on Facebook and 4.7 from 83 Google reviews—this jeweler is celebrated for its craftsmanship and friendly service. Val and her dedicated team are known for their personalized approach, emphasizing the importance of collaboration with clients to create unique engagement rings and other custom jewelry pieces.

The store's skilled staff not only excels in engagement ring designs but also offers various services, including watch repairs and resizing. Customers have frequently praised the store for its warm atmosphere and exceptional customer service, highlighting how the team remembers names and builds relationships with loyal patrons.

Operating hours are as follows:
- Tuesday: 10 AM – 5 PM
- Wednesday: 10 AM – 5 PM
- Thursday: 10 AM – 5 PM
- Friday: 10 AM – 5 PM
- Saturday: 10 AM – 4 PM
- Sunday: Closed
- Monday: Closed

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

While most reviews reflect a highly positive sentiment towards the service and quality of work, a few customers have expressed concerns about communication regarding timelines for repairs.

Best Review: Tim shared his admiration for Val's skill in creating unique pieces, particularly highlighting an exquisite ring design that combined sentimental stones.

Worst Review: Carrie mentioned dissatisfaction with follow-up on repairs, noting a lack of communication about the status of her necklace.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned: Val.