Cherokee Coins & Jewelry, located at 1825 Bardstown Road, Louisville, KY 40205, is renowned for its exceptional engagement ring creation and service. With over 228 reviews, this family-owned business has been a trusted coin and jewelry dealer in Jefferson County for 40 years. Customers appreciate the knowledgeable staff, especially the owner, Steve, who is recognized for his expertise in jewelry and customer service.
The store not only specializes in unique engagement ring designs but also offers appraisals, buying, and selling services for various collectibles and coins. Visitors often acknowledge the personal attention given during the ring creation process, emphasizing the quality and craftsmanship involved.
Despite many positive reviews praising the service and fair pricing, there are some noted instances of negative experiences. A few customers have reported feeling undervalued or unappreciated during their visits, which has affected their overall perception of the business.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Opening Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 5:00 PM|
| Tuesday | 10:00 AM - 5:00 PM|
| Wednesday | Closed |
| Thursday | 10:00 AM - 5:00 PM|
| Friday | 10:00 AM - 5:00 PM|
| Saturday | 10:00 AM - 2:00 PM|
| Sunday | Closed |
**Staff Members:**
- Steve (Owner)
Best Review: A customer expressed immense satisfaction with Cherokee Coins & Jewelry, highlighting the expert service and fair pricing they received, particularly when trading in coins.
Worst Review: Another customer felt that their initial visit was marred by a lack of attentiveness and perceived condescension from staff, which greatly diminished their experience.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 228