Kay Jewelers, located in the Dixie Manor Shopping Center at 6801 Dixie Hwy., Ste 153, Louisville, KY 40258-3913, is a well-regarded destination for creating engagement rings. With a solid reputation built over many years, the store offers a diverse selection of fine jewelry, including engagement rings, wedding bands, and personalized jewelry. The knowledgeable staff is noted for their exceptional customer service, assisting clients with detailed consultations to help navigate the often complicated process of choosing the perfect engagement ring. The store operates in Jefferson County and is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 12:00 PM to 5:00 PM. Their contact number is (502) 935-1333.

Customer feedback reflects a variety of experiences. Many clients praise the friendly and professional service provided by the team, often mentioning the personalized attention received during their ring selection journey. However, some reviews express dissatisfaction regarding past repair services and inconsistencies in customer service during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Highlighting the balance of reviews showcases the supportive community surrounding the store while acknowledging areas for improvement.

Best Review:
Andrew appreciated the consistently helpful and nice staff during his numerous visits, emphasizing his trust in the store for his jewelry needs.

Worst Review:
Scott noted an initial dissatisfaction with the craftsmanship of a repaired ring but acknowledged that the service improved upon revisiting the store to address his concerns.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Operating Hours |
|----------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 5:00 PM |