Fast-Fix Jewelry and Watch Repairs, located at 5000 Shelbyville Rd, Ste 1050, Louisville, KY 40207, offers a variety of services focused on jewelry repairs and watch adjustments, including the creation of exquisite engagement rings. The skilled team is known for their friendly and professional service, led by experienced jewelers who provide personalized attention to every client. Customers appreciate the fast turnaround times, often receiving their repairs within the same day.
Operating hours for Fast-Fix are as follows:
- Tuesday to Saturday: 11:00 AM - 6:00 PM
- Monday and Sunday: Closed
With a total of 588 reviews analyzed, the overall sentiment from online customer reviews is as follows:
- Positive: 82%
- Neutral: 10%
- Negative: 8%
Positive reviews highlight the store's exceptional service in transforming old pieces and their ability to repair and resize rings beautifully, frequently noting the sparkling results and reasonable pricing. Customers commend the staff for their helpfulness and expertise, particularly praising their work on engagement rings and the attentive nature during consultations.
Conversely, some negative feedback points to inconsistent experiences with customer communication and service timelines, with a few customers expressing frustration over longer repair times than initially promised.
Best Review:
A customer named Emily commended the team at Fast-Fix for their remarkable ring resizing and polishing service, noting the exceptional sparkle and quick turnaround that left her feeling enamored with her ring all over again.
Worst Review:
Drew shared a frustrating experience where he found the customer service inadequate during a lengthy watch repair process, feeling that the communication left much to be desired and his watch took significantly longer than expected to be returned.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Operating Hours:
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 6:00 PM
- Sunday: Closed
- Monday: Closed
Staff members include Jesse Thurman, a GIA Graduate Gemologist known for his expertise in gem and jewelry design.
Positivity Score: 87%
Total Customer Feedback Reviewed: 588
Store Phone Number: (502) 899-2116