Merkley Kendrick Jewelers, located at 138 Chenoweth Lane, Louisville, KY 40207, is a distinguished jeweler with a rich history dating back to 1832. This family-owned business has earned a reputation for excellence, specializing in the creation of custom engagement rings and providing exceptional customer service. The current president, Brian Merkley, and his knowledgeable staff, including Matt Parrish, Rachel Keens, and Mark Redmon, are dedicated to assisting clients in expressing their emotions through exquisite jewelry pieces.

The store offers a wide range of services, including appraisals and custom design options, ensuring that all clients find the perfect piece to commemorate their milestones. Customers have consistently praised the warm atmosphere and attentive service, making it a favored location for engagement ring shopping in Jefferson County.

Operating hours are as follows:
- Monday: Closed
- Tuesday: 9:30 AM – 5:30 PM
- Wednesday: 9:30 AM – 5:30 PM
- Thursday: 9:30 AM – 9:00 PM
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:30 AM – 5:30 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
The sentiment based on 372 reviews is largely positive, with approximately 85% of reviews expressing satisfaction with the service and products offered. Around 10% are neutral, while 5% reflect negative experiences.

Best Review:
Ashley H. commended Merkley Kendrick for their exceptional hospitality and service during her engagement ring shopping process, highlighting that the staff creatively helped her find the perfect gift for her daughter.

Worst Review:
Christopher S. shared his frustration regarding the lengthy delay in receiving his Rolex repair and mentioned concerns about pricing transparency but still acknowledged the friendly and knowledgeable service from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.