KAY Jewelers, located at 7900 Shelbyville Rd., Unit D 12, Louisville, KY 40222, operates in the Jefferson County area. They are recognized for their expertise in engagement ring creation and other jewelry services, including custom orders, repairs, and appraisals. Customers appreciate the knowledgeable staff who are dedicated to assisting from selection to purchase, ensuring a smooth engagement ring buying experience. The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries, customers can reach them at (502) 425-8825.

Overall Sentiment from Online Customer Reviews:
The feedback from customers reveals a mixed sentiment regarding their experiences at KAY Jewelers. Approximately 45% of reviews were positive, highlighting exceptional customer service and product quality. However, around 40% indicated dissatisfaction, particularly regarding service delays and communication issues, leading to a total negative sentiment score of roughly 15%.

- **Positive reviews** often mention the helpfulness and expertise of staff members, particularly Brittany, who has been noted for providing outstanding customer service. Customers report a pleasant shopping environment and satisfaction with their purchases.

- **Negative reviews** typically revolve around service experiences, with reports of long waits, miscommunication regarding orders, and less-than-ideal handling of repairs. Some customers expressed frustration with the overall service and how they felt overlooked.

Best Review:
Evan-Leigh commented on the staff's lack of sincerity during her visit when she was picking up repairs, feeling neglected compared to those who arrived after her, but did appreciate Greg’s assistance during her experience.

Worst Review:
Kyle shared a negative encounter where he felt dismissed by a sales associate who ignored his request for more affordable options as she prioritized assisting another customer, leading him to leave the store feeling offended.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|---------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Brittany and Greg.