Zales Jewelers in Mall St. Matthews, located at 5000 Shelbyville Rd, Spc 1315, Louisville, KY 40207-3342, is a notable destination for those seeking to create an exquisite engagement ring. With a rich history as America’s diamond store since 1924, Zales offers a blend of high-quality jewelry and exceptional services.

The store is praised for its customer service, with staff members often receiving accolades for their helpfulness and expertise. Notable associates, such as Susan and Jay, have garnered positive feedback for their ability to guide customers through the engagement ring selection process with patience and knowledge. They emphasize a personalized approach, ensuring that each customer finds the perfect piece to reflect their unique love story.

In addition to engagement ring creation, Zales provides a wide array of services including custom jewelry design, jewelry and watch repair, cleaning and inspection, as well as trade-ins and upgrades for diamonds purchased at their store. This comprehensive offering ensures that customers can return for all their jewelry needs.

Operating in Jefferson County, the store is conveniently open during the following hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
After reviewing a total of 102 customer reviews, the overall sentiment appears to lean positively. Approximately 70% of the feedback is positive, 20% is neutral, and 10% is negative. Many customers commend the knowledgeable staff and satisfactory customer service, while a minority expresses frustration with specific experiences.

Best Review:
A customer named Kari highlighted the attentive and kind service provided by Susan, emphasizing that she felt no pressure during her ring selection process, which made for an excellent experience.

Worst Review:
In contrast, a review by Jenna shared a negative experience regarding unauthorized credit card handling by a sales associate, leading to significant dissatisfaction with the store's customer service response.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned:
- Susan
- Jay