Diamond Ring Co. in Louisville, KY, is recognized for its exceptional engagement ring creation services. Located at 5000 Shelbyville Rd., Suite 1300, this jewelry store has garnered a solid reputation among customers, with a total of 92 reviews indicating their commitment to quality and customer satisfaction.

The store specializes in a wide range of jewelry pieces, including handcrafted engagement rings, wedding bands, and other fine jewelry items. Customers often praise the helpful and knowledgeable staff, which contributes to a pleasant shopping experience. Notable mentions include staff members Joe and Maggie, who are noted for their dedication to customer service.

However, not all feedback has been positive. While many appreciate the selection and service, some reviews mention issues with company policies regarding returns and exchanges, which have led to dissatisfaction among a minority of customers. Despite these mixed experiences, Diamond Ring Co. continues to attract shoppers looking for quality pieces at reasonable prices.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: Daniel noted the impressive selection and understanding staff, highlighting the quality of jewelry and the overall great experience he had.
Worst Review: Lakin expressed frustration over poor customer service, specifically regarding a return policy that was allegedly not honored.

Opening Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 11 AM - 6 PM

Staff members mentioned: Joe, Maggie

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.