Kay Jewelers, located at 4801 Outer Loop Unit B 300, Louisville, KY 40219, operates in Jefferson County and is known for its wide selection of engagement rings, wedding bands, and personalized jewelry. With a phone number of (502) 966-8116, this jewelry store offers an array of services including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals. The staff is generally regarded as knowledgeable, with many customers appreciating the attentive service provided, particularly in regard to engagement ring creation.

However, there are some mixed sentiments among patrons. Positive reviewers frequently highlight the store’s friendly environment and helpful staff, while negative reviews express concerns about instances of rude service and long wait times, particularly during busy hours.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Customer feedback indicates that many customers enjoy their shopping experience thanks to the store’s extensive range and knowledgeable staff, but some have faced less favorable interactions.

Best Review: James praised the exceptional service provided at the store, mentioning the helpfulness and kindness of the staff during a recent visit.

Worst Review: Gaynell expressed frustration with a rude staff member during a simple exchange process, feeling rushed and unappreciated.

Opening Hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 5:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.