Kay Jewelers Mall St. Matthews, Louisville KY

Kay Jewelers, located at 5000 Shelbyville Rd., Ste. 1535, Louisville, KY 40207-3342, is a prominent destination for engagement ring creation and exceptional jewelry services in Jefferson County. Known for their wide selection of fine jewelry, KAY Jewelers emphasizes personalized customer experiences, particularly in designing unique engagement rings. With a knowledgeable staff, including highly rated associates like Karen and Cameron, customers receive attentive service throughout their selection process.

Operating hours are:
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 7 PM

The store has garnered 73 reviews, reflecting a mix of positive and negative sentiments from the customer base.

Overall Sentiment from Online Customer Reviews:
Positive: 53%
Neutral: 25%
Negative: 22%

Positive reviews highlight the store's knowledgeable staff and helpful service, underscoring positive experiences in both product quality and customer interactions. Conversely, some customers express dissatisfaction with various service aspects, including communication issues and frustrations with staff behavior.

Best Review:
Rebecca commended the team at Kay Jewelers for their fantastic service and the knowledgeable assistance received while purchasing multiple pieces of jewelry.

Worst Review:
Cherie criticized the store's staff for incompetence, expressing disappointment after years of loyalty due to declining service quality.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned: Karen, Cameron.