HomeStore LocatorKYLouisvilleKay Jewelers Mall St. Matthews
65.5% Score | Kay Jewelers Mall St. Matthews, Louisville KY

Kay Jewelers, located at 5000 Shelbyville Rd., Ste. 1535, Louisville, KY 40207-3342, is a prominent destination for engagement ring creation and exceptional jewelry services in Jefferson County. Known for their wide selection of fine jewelry, KAY Jewelers emphasizes personalized customer experiences, particularly in designing unique engagement rings. With a knowledgeable staff, including highly rated associates like Karen and Cameron, customers receive attentive service throughout their selection process.

Operating hours are:
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 7 PM

The store has garnered 73 reviews, reflecting a mix of positive and negative sentiments from the customer base.

Overall Sentiment from Online Customer Reviews:
Positive: 53%
Neutral: 25%
Negative: 22%

Positive reviews highlight the store's knowledgeable staff and helpful service, underscoring positive experiences in both product quality and customer interactions. Conversely, some customers express dissatisfaction with various service aspects, including communication issues and frustrations with staff behavior.

Best Review:
Rebecca commended the team at Kay Jewelers for their fantastic service and the knowledgeable assistance received while purchasing multiple pieces of jewelry.

Worst Review:
Cherie criticized the store's staff for incompetence, expressing disappointment after years of loyalty due to declining service quality.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned: Karen, Cameron.

Positivity Score: 65.5%
Total Customer Feedback Reviewed: 73

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Mall St. Matthews
Kay Jewelers Mall St. Matthews
65.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
Google
Map data ©2024 Google
Map data ©2024 Google
Kay Jewelers Mall St. Matthews
Design Your Ring with Jeweler AI
info icon

The smart, stress-free path to creating an engagement ring that’s uniquely yours

START NOW