A & M Jewelry is a well-regarded jeweler located at 4814 5th Ave, Brooklyn, NY 11220, servicing the Kings County area. This store offers a comprehensive range of services, particularly focusing on engagement ring creation. The staff, including George and the owner's son, are known for being friendly and professional, ensuring a welcoming atmosphere for customers seeking custom designs and quality pieces.
A summary of online reviews shows that the store has a total of 54 reviews, reflecting mixed experiences among customers.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 70%
- Neutral: 20%
- Negative: 10%
Customers frequently commend the excellent customer service and helpful staff, especially regarding custom jewelry needs and engagement rings. However, some negative reviews highlight issues related to product quality and customer service complaints, with instances of dissatisfaction about chain quality and responsiveness to inquiries.
| Opening Hours |
|-----------------------|
| Friday: 10am - 7pm |
| Saturday: 10am - 7pm |
| Sunday: 10:30am - 6pm|
| Monday: 10am - 7pm |
| Tuesday: 10am - 7pm |
| Wednesday: 10am - 7pm|
| Thursday: 10am - 7pm |
**Staff Members:**
- George
**Best Review:**
Jessica Aflak Marucci praised the exceptional service and competitive prices at A & M Jewelry, highlighting a custom design request that was perfectly executed.
**Worst Review:**
Michelle reported a disappointing experience with the purchase of a gold chain, which turned out to be 10K instead of the expected 14K, leading to frustration with the owner's response when addressing the issue.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 80%
Total Customer Feedback Reviewed: 54
Store Phone Number: 7184390340