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Tivoli Jewelers, located at 327 Graham Ave, Brooklyn, NY 11211, is a family-run jewelry store specializing in engagement ring creation and a wide variety of other jewelry services. They have built a strong reputation in the community since their establishment in 1992. With over 195 reviews, the business showcases a diverse customer experience, featuring a warm and friendly atmosphere courtesy of the knowledgeable staff, including owner Frank Palmeri and team members like Joe and Jenny.
Positive reviews highlight the exceptional customer service, with many patrons appreciating the dedication to helping them find the perfect engagement ring. Customers have praised the staff for their professionalism, kindness, and commitment to ensuring a pleasant shopping experience. The selection ranges from affordable to high-end options, allowing for a wide spectrum of tastes and budgets.
Conversely, negative reviews reflect some dissatisfaction with the quality of repairs and communication issues. A few customers reported problems related to engagement ring alterations and felt the staff was not responsive to their concerns.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Best Review: One customer noted the fantastic service received when purchasing an engagement ring, emphasizing how the staff was helpful and attentive, making the process a memorable experience.
Worst Review: A customer expressed frustration over the handling of a ring resizing that resulted in damage, feeling the jeweler did not take responsibility for the mistakes.
**Operating Hours:**
- Monday: 10:00 AM - 6:30 PM
- Tuesday: 10:00 AM - 6:30 PM
- Wednesday: 10:00 AM - 6:30 PM
- Thursday: 10:00 AM - 6:30 PM
- Friday: 10:00 AM - 6:30 PM
- Saturday: 10:00 AM - 6:30 PM
- Sunday: Closed
Staff members mentioned: Frank Palmeri, Joe, Jenny
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 195
Store Phone Number: 7183841305
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