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Azena Jewelry, located at 500 5th Ave, Brooklyn, NY 11215, is a family-owned establishment specializing in custom jewelry, including engagement rings, as well as watch repair services. Known for their friendly atmosphere and personalized service, they strive to ensure a pleasant experience for customers. The store is operated by Hector and his son, who are praised for their approach to business and commitment to quality.
Customer feedback reveals a mixed bag of experiences. A total of 89 reviews have been analyzed, revealing that reviewers describe the service as friendly and the prices as reasonable. Many customers highly recommend the store for its efficiency in repairing watches and resizing rings.
However, there are significant criticisms regarding consistency in service and quality. Some customers have voiced concerns about communication issues, with complaints about not being informed when repairs were ready or changes in pricing. Negative feedback highlights improper handling of jewelry repairs, leading to further issues down the line.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
**Opening Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
**Staff Members:**
- Hector (Owner)
- Hector Jr.
Best Review:
A customer highlighted the superb service provided by Hector Jr. for resizing a watch and praised the efficient and friendly service, expressing a strong intention to return for future needs.
Worst Review:
A reviewer described a troubling experience where a repaired necklace was broken during handling and accused the store of lying about pricing and repair timelines, leaving them feeling dissatisfied and frustrated with the overall service.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 89
Store Phone Number: 7187884900
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