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Michael Matthews Jewelers is known for its exceptional engagement ring creation and customer service in Brooklyn, NY. Located in the Kings Plaza Shopping Center at 5391 Kings Plz, this jewelry store operates in Kings County and is celebrated for its extensive selection of fine jewelry, including gold, silver, and exquisite watches. Patrons commend the store for its friendly atmosphere, with many reviewers noting the professionalism and supportiveness of the staff, particularly when it comes to custom designs and repairs.
The establishment has received a total of 32 reviews, showcasing a mix of sentiments from customers. While many highlight the attentive service and quality of the jewelry, others express dissatisfaction regarding specific experiences, indicating a variable level of service consistency.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%
Positive reviews often mention the accommodating staff and high-quality products, while negative feedback generally revolves around isolated experiences of perceived rudeness or unprofessional behavior.
Best Review:
Elaine remarked on the excellent customer service she experienced, emphasizing the staff's willingness to assist with exchanges and their effort to ensure customers find their ideal jewelry.
Worst Review:
Tina shared her frustration about a missing jewelry item she wanted to purchase, expressing disappointment in the experience and the vague responses from staff.
Phone: (718) 252-8900
Operating Hours:
Monday to Saturday: 10 AM - 9 PM
Sunday: 11 AM - 8 PM
Staff members noted in reviews include Eli and Mark.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 32
Store Phone Number: 7182528900
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