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Zales Jewelers, located at 433-439 86th Street, Brooklyn, NY 11209, stands out as a notable destination for engagement ring creation and exemplary jewelry services in Kings County. With a phone number of (718) 833-5269, this jewelry store offers a versatile range of services including custom engagement rings, jewelry and watch repair, cleaning and inspection, as well as trade-in and upgrade options.
The store has garnered a total of 179 reviews, reflecting a diverse spectrum of customer sentiments. Many reviewers praise the attentive and knowledgeable staff, particularly highlighting the efforts of individuals like Oneika, who consistently provide exceptional service and create a welcoming environment for customers seeking that perfect engagement ring.
However, some feedback points to deficiencies in customer service, with certain patrons reporting experiences of rudeness and unprofessionalism from other staff members.
Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%
Best Review:
One customer, Woon, commended Oneika for her exceptional help in selecting engagement and wedding rings, noting her friendly demeanor and expert advice, a stark contrast to the overall staff service.
Worst Review:
Chaim expressed dissatisfaction with the service, mentioning frustration over unclear pricing and lack of helpfulness from the staff during his visit, leaving him unwilling to return.
**Operating Hours**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 65%
Total Customer Feedback Reviewed: 179
Store Phone Number: (718) 833-5269
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