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Kay Jewelers, located at 1684 Shore Parkway, Suite 3, Brooklyn, NY 11214, is a reputable destination for engagement ring creation and other fine jewelry services. Known for its extensive selection of engagement rings and a strong commitment to customer satisfaction, the store offers various services including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The staff, particularly the manager Jasmine, has received praise for being knowledgeable, helpful, and attentive to customers' needs, ensuring a pleasant shopping experience.
Operating hours are as follows:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
The store operates in Kings County and has garnered a total of 96 reviews, providing a well-rounded perspective on its services.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%
Most reviews highlight the friendly and professional service received, particularly citing staff members like Jasmine and Kierra for their assistance with engagement ring options. However, there have been isolated mentions of inconsistent experiences, particularly regarding service timing.
Best Review:
Julie E. praised the manager Jasmine and her associate for their exceptional help with a trade-in and finding beautiful jewelry, underscoring the attentive customer service at this location.
Worst Review:
Crystal M. expressed frustration after arriving to purchase wedding bands only to find the store closed despite inconsistent opening hours advertised online, indicating a lack of professionalism regarding operating hours.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 100
Store Phone Number: (917) 936-4865
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