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Located in Brooklyn, NY, West End Jewelers has established a stellar reputation for its engaging and personalized service in engagement ring creation. This family-owned jewelry store, managed by brothers Howard and Barry, operates with a strong emphasis on customer satisfaction. They offer a comfortable atmosphere free of pressure, making it an ideal setting for couples seeking the perfect engagement ring.
With a remarkable rating of 5.0 from over 100 customer reviews, West End Jewelers is praised for their extensive knowledge and dedication to crafting custom pieces. Customers appreciate the staff's guidance in selecting the right stones and settings, along with the craftsmanship employed in making rings tailored to each client’s specifications. West End Jewelers also offers additional services, including ring resizing and appraisals, ensuring a comprehensive experience for all jewelry needs.
However, some reviews indicate that West End Jewelers has faced criticism regarding their current business status, with reports of the store being permanently closed. Despite this, the positive experiences shared by customers point to years of reliable service, showcasing the quality and expertise that the jeweler has provided throughout its history.
### Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
### Opening Hours:
- Monday to Saturday: 10 AM - 6 PM
- Sunday: Closed
### Staff Members:
- Howard
- Barry
Best Review:
A customer highlighted how the staff at West End Jewelers were incredibly welcoming and knowledgeable, making the process of creating an engagement ring enjoyable and educational, noting the high quality and fair pricing of their custom designs.
Worst Review:
Another customer mentioned challenges with understanding the current operational status of the store, leading to confusion regarding its availability for service.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 131
Store Phone Number: 7183720530
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