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Facets Fine Handcrafted Jewelry, located at 99 7th Ave, Brooklyn, NY, is renowned for its exceptional engagement ring creation and personalized service. With a focus on artisanal craftsmanship, the dedicated team at Facets ensures each piece is tailored to meet the individual desires of their clients. Customers have praised the knowledgeable staff, including Irina Sulay and Gaby, who are committed to providing a comfortable shopping experience, guiding clients through an extensive array of unique and high-quality jewelry options.
The store has garnered an impressive 417 reviews, showcasing its strong reputation within the community. Positive feedback often highlights the attentive service and beautiful selection, while some negative remarks mention challenges with repairs and communication.
Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 10%
Negative: 8%
Opening Hours:
- Monday to Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: Closed
- Sunday: 11:00 AM - 5:30 PM
Staff:
- Irina Sulay
- Gaby
Best Review: A customer praised Facets for their excellent engagement ring creation, noting the team's responsiveness and ability to bring their vision to life with stunning craftsmanship.
Worst Review: One individual expressed dissatisfaction with the customer service regarding a repair, claiming that their experience was disappointing due to communication issues and a perceived lack of attention to detail.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87%
Total Customer Feedback Reviewed: 417
Store Phone Number: (718) 638-3898
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