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Zales Jewelers, located at 5176 Kings Plaza, Ste. 153, Brooklyn, NY 11234, is known for its extensive engagement ring selection and customer service in Kings County. The store operates under the notable reputation of offering unique customization options for engagement rings, providing services that include in-store ordering, custom jewelry, and jewelry repair. Customers often appreciate the friendly and professional assistance provided by the staff, particularly individuals like Nkanye and Samantha, who are frequently mentioned in positive reviews for their attentive service.
Operating hours are as follows:
- **Friday**: 10:00 AM - 9:00 PM
- **Saturday**: 10:00 AM - 9:00 PM
- **Sunday**: 11:00 AM - 8:00 PM
- **Monday**: 10:00 AM - 9:00 PM
- **Tuesday**: 10:00 AM - 9:00 PM
- **Wednesday**: 10:00 AM - 9:00 PM
- **Thursday**: 10:00 AM - 9:00 PM
- **Phone**: (718) 338-9527
Overall sentiment from online customer reviews:
The sentiment surrounding Zales Jewelers reveals a complex mix of experiences. Out of a total of 212 reviews, approximately 40% reflect positive feedback, 30% are neutral, and 30% express negative sentiments. Customers commend the jewelry selection and the helpfulness of staff, but many express frustrations with service speed and the quality of some products.
Best Review:
Elena highlighted the exceptional service provided by Nkanye and Samantha while shopping for an engagement ring, emphasizing their patience and comprehensive support throughout the selection process.
Worst Review:
Daria described a disappointing experience with the quality of a gold bracelet purchased at Zales, expressing frustration over multiple repairs and dissatisfaction with the product's integrity.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Staff Members Mentioned:**
- Nkanye
- Samantha
Positivity Score: 55%
Total Customer Feedback Reviewed: 212
Store Phone Number: (718) 338-9527
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