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Galleria Jewelry Center, located at 8502 5th Ave, Brooklyn, NY 11209, is a well-regarded jeweler in Bay Ridge, specializing in the creation of engagement rings and other custom jewelry services. The store is known for offering a diverse selection of diamonds and extensive repair services. Customers have reported engaging experiences with the staff, particularly noting the helpfulness and professionalism of Ezra, the lead jeweler. The shop has received a total of 28 reviews, with a general consensus leaning towards a positive sentiment.
However, some reviews highlight concerns regarding inconsistent business hours, with reports that the store sometimes closes without notice, impacting customer visits. While many appreciate the craftsmanship and quality of service, others have experienced negative interactions, indicating a mix of professional accolades and unprofessional behavior in certain instances.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%
Operating Hours:
- Monday: 11:30 am – 5:45 pm
- Tuesday: 11:30 am – 5:45 pm
- Wednesday: 11:30 am – 5:45 pm
- Thursday: 11:30 am – 6:00 pm
- Friday: 11:30 am – 2:30 pm
- Saturday: Closed
- Sunday: 11:45 am – 5:45 pm
Staff:
- Ezra
Best Review:
A customer noted that the service and craft were impeccable, with quick and affordable repairs that met their expectations.
Worst Review:
Another customer expressed dissatisfaction due to poor customer service, describing the staff as rude and unprofessional, leading to a very negative experience.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 28
Store Phone Number: 7189215808
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